Rental FAQ: questions

About Member Services

• Can I search for rent-control or Section 8 rentals?
• If I have bad credit what can I do to improve my chances of finding a good apartment?
• How frequently do you post new vacancies?
• I want my money Back. What should I Do ?
• What is the advantage of using your service over the other listings that are available?
• Does your company provide me with anything that I couldnt do by myself?
• Do the apartments that you rent have furnishings?
• Can any of the costs that I incur while moving be written off as tax deductions?
• How long have you worked in this field?
• What is the Guarantee on the membership?
• Why are my searches not returning any listings?
• What is a rental application, and what information do they ask for?
• Where do I start the apartment hunt?
• What is renters insurance and where can I go to get it?
• Will a co-signature help my chances of being accepted if my credit is not very well established?
• What will make a landlord look upon my application more favorably?
• I«ve called a few listings, but they have all been rented already. Isn»t this covered under your guarantee?
• What should I expect to spend to move into a new apartment?
• Can I obtain a credit report through you?
• How should I choose the references that I list on my applications?
• Some of the landlords that I have called from your listings claim that they only list with a different advertising company exclusively. What does this mean?
• What information might a landlord ask for from me during the application process?
• Do landlords charge a fee for rental applications?
• Do I have to actually be present at the apartment to complete the rental process?
• What do I need to know about signing a lease?
• My dog is rather large, and most landlords that say that they will consider pets balk when I tell them what kind of dog I have. Am I out of luck?
• How accurate and current are your listings?
• I found a Place on my own. How Do I process a refund.?
• Will you send me an eMail if an apartment is posted that meets my criteria?
• What is a standard deposit for entering into a new apartment?
• How Do I process a refund ?
• How much of the Southern California region do you list for?
• If a landlord needs to pull my credit report what will they need from me?
• Do you have a section for «Pet-OK» apartments? How does having a pet affect my options?
• I cant seem to reach any landlords at their office
• Is there anything that I should bring along with me when I am interviewed by the landlord, or when viewing the property?
• I am a student. How will this affect my chances of finding an apartment?
• Do you have a phone that I can use if I am new to the area and dont have one?
• Will you make contact with me as soon as I sign up?
• What Forms of payment do you accept?
• Can I get help with the search from one of your rental agents?
• How precise can I make my searches?
• Do you have specific listings for handicapped-accessible rentals?
• I am new to the area; can you help get me started in my search?
• I just joined and wish to cancel the service,how do I Do that?
• How should I approach the apartment hunt if I live outside of the area?
• Is there a preview search so that I can Try before I Buy?
• Who should I contact if I think that my race / gender / faith is preventing me from being accepted for an apartment?
• Why did the apartments that I put in the Favorites section disappear?
• I Have just joined. How long before I hear from you?
• What do I need in order to use your services?
• I have already issued a trouble ticket. How long before I hear from you?
• Why arent there enough pictures of the properties that are available?
• How can I get a hold of the landlord once I find a suitable apartment?
• How long does my account take to activate once I sign up?
• I have forgotten my username / password. Can I have it reset?
• What is the typical timeframe for finding an apartment? How can I be certain that I will find an apartment in time to move?
• How soon before I move should I start looking?
• I forgot my username and password what should I do?
• What is subletting? Are there any rentals in your listings that I can sublet?
• Is there someone that can assist me if I need help during the search process? What can they do to help?
• What service do you offer?
• What will I get when I sign up?
• What kinds of criteria can I specify in my search? Can I search for furnished apartments, or ones that take pets?
• How long will it take for me to find an apartment?

The Search Process

• How do I search for section 8 properties?
• Can I search by zip code?
• Why is there not enough pictures?
• Whay should I do if I have a problem?

Landlord Services

• Is there a cost to post an ad with you?
• What are the features and benefits of a landlord account?
• Can landlords or tenant-members obtain credit-checks through you?
• Should I delete my listing after the apartment has been rented?
• What does it mean when a listing is «Deactivated»?
• How long does it take for my listings to show up after I post them?
• What additional tools do you offer for property managers?
• What is the benefit of using a rental website like yours?
• Do you have pricing guides available for apartments in my area?
• What is the best way to make sure that the largest number of people see my listings?
• Where do you advertise your properties and services?
• How does your service help me, as a landlord?
• How do I post a listing?
• How do I sign up, and what do I need for the signup process?
• What contact information will be available to members when they see my ad?
• What is the benefit of upgrading the visibility of my account?
• Can I post pictures of my property?
• How do I change information about my ads, or update my profile?
• How Many pictures can I post?
• Do you post listings from managed communities or other agencies?
• Can I get assistance in posting and modifying my listings?
• How can I recover my login information if Ive lost it?